People these days are more than happy to write complaints and bad reviews. We try to keep our standards high and clients happy so all positive feedback is greatly appreciated.
Landlord- Neil H, Balgreen Road
We rented our house out through ACE for almost 4 years whilst we were working in Sri Lanka. ACE took care of all the necessary paperwork, and advised on how to deal with licences, tax and so on. They were very responsive to any issues that needed dealing with, and communicated well by email and phone when necessary. They successfully found several suitable tenants, each of whom looked after the property well, or reasonably well. Repairs were dealt with efficiently when needed. We had a couple of short periods when no tenants were in place, but most of the time the house was rented. Council tax and power bills were managed without hassle by ACE during the void periods. We chose the rental on time guarantee for a small additional fee, and our rental income was always paid in full on the correct day. A full statement was provided to explain any deductions for repairs etc. The house was clean and presentable upon our return after 4 years. There were a few bits of minor damage, or electrical items that had ceased to work, which had not been reported. However, these all seemed to be what you would expect in the course of 4 years normal wear and tear. We have no cause for complaint about anything. All the ACE staff were pleasant and courteous to deal with. We are very pleased to recommend them as a letting agent.
Landlord- Rita H, Spottiswoode Street
Any problems arising, either with a tenant or the property itself is dealt with swiftly and correctly. So both myself and my tenants are happy with the first class service ACE Property provide.
Tenant- Abhijeet S.G, Glengyle Terrace
ACE Property Management has been very supportive of my initial move and only asked for my basic documents (passport, employment status) to rent the shared property. The contact clearly mentions all the terms and conditions (specially joint let) and follows by rules.
Stuart has been very supportive in renovating the house and considered all our requests. He is very accommodating to tenants situation. I would recommend this letting agency.
Landlord Debi H, Falcon Avenue
I used ACE property to find a tenant for my property in Morningside, Edinburgh. A suitable tenant was found very quickly and the professionalism displayed by the team was excellent. Always very helpful and responses to emails & telephone messages was fantastic with required information provided. I would highly recommend ACE Letting to anyone considering being a landlord or tenant and I will certainly use them again when/if required.
Landlord- Pepsi G, Broughton Road
I am a first-time landlord who was recommended to ACE by a good (and experienced landlord) friend. I met a number of agencies before deciding who to use for a Let Only service. Alan was knowledgeable, efficient and helpful. They were super at guiding me through some one the early details. The flat rented in no time with some (so far) great tenants. I'm very pleased I chose to use ACE Property Management and won't hesitate to contact them again!
You can see more ACE Property Management reviews here http://www.allagents.co.uk/ace-property-management/